Refund policy

Descriptions of products and items for sale via this website will explicitly describe it's current condition, and where possible, any known scuffs, wear and tear, imperfections, damage, defects or issues.

No returns or refunds will be provided for change of mind, on purchases made with Secondology, unless there is a minor or major failure.

If the failure is minor, Secondology can choose the suitable remedy (for example, a repair). If it is a major failure, the consumer can choose between a: 

• repair;
• replacement;
• refund; or
• recovery of compensation for its reduction in value.
  

Secondology sells secondhand, preloved, pre-owned, used items - please keep this in mind when ordering and do not hesitate to contact me if you would like more information on the condition of the product/item.